WD Bearings – Customer Satisfaction & NPS Survey

Dear Valued Partner,

Thank you for your continued trust in WD Bearings.

We are conducting this survey to better understand your experience and to improve our products, service, and long-term partnership.

Your feedback is highly valued and will directly support our improvement efforts.

Section A – Respondent Information

A1 *

Company Name：

A2. Your Role

*

Please select the option that best describes your role:

Administrative / Management

Buyer / Planner / Purchasing

Engineer / Technical

A3 *

Your Name：

A4 *

Your Email：

Section C – NPS Driver Questions

Section D – Final Feedback

WD Bearings – Customer Satisfaction & NPS Survey

A1 *

Company Name：

*

Please select the option that best describes your role:

A3 *

Your Name：

A4 *

Your Email：

*

On a scale of 0 to 10, how likely are you to recommend WD Bearings to a colleague, friend, or industry peer?

*

What is the main reason for the score you gave above?

*

C1. WD demonstrates reliable performance and professional conduct as a long-term partner.

*

C2. WD supports our business objectives through consistent, accountable execution.

*

C3. The WD brand strengthens our market positioning.

*

C4. WD communicates clearly and effectively with our management and decision-makers.

*

C5. WD helps reduce supplier risk and contributes to supply chain stability.

*

C6. WD contributes to improved uptime, operational reliability, and cost control.

*

C7. WD is a supplier we trust and want to continue working with long term.

C8. What actions could WD take to strengthen its value to your business over the long term?

*

C1. WD provides clear, transparent, and easy-to-understand quotations.

*

C2. WD pricing reflects the product’s performance, quality, and service level.

*

C3. WD offers good value compared to product quality and available market alternatives.

*

C4. WD meets agreed-upon delivery lead times and maintains a reliable supply.

*

C5. WD communicates clearly regarding lead times, order status, and any necessary changes.

*

C6. WD responds quickly to RFQs, order processing, order changes, and purchasing-related questions.

*

C7. WD resolves order issues, shortages, and claims in a timely and effective manner.

C8. How could WD improve to better support your purchasing and planning activities?

*

C1. WD bearings meet our technical specifications and application requirements.

*

C2. WD product quality meets or exceeds our quality expectations.

*

C3. WD bearing service life meets or exceeds expectations for the intended application.

*

C4. WD provides effective technical support and responsive problem-solving assistance.

*

C5. WD demonstrates strong application knowledge and engineering expertise.

*

C6. WD provides clear, concise and useful technical documentation, product data, and support resources.

*

C7. WD products compare favorably with other brands we have used.

C8. What technical or product improvements would you most like to see from WD?

D1. Compared with other suppliers, in what areas does WD perform best?

D2. How can WD better support you in achieving your performance goals for 2026?

D3. What could WD do to strengthen our relationship as a long-term partner and solution provider?

D4. To what extent are WD’s products and services adding value and helping you address your business challenges?

D5. Please share any additional comments, requests, or feedback about WD and your representative.

D6. Additional comments or suggestions

Submission successful!

WD Bearings – Customer Satisfaction & NPS Survey

A1 * Company Name：

* Please select the option that best describes your role:

A3 * Your Name：

A4 * Your Email：

* On a scale of 0 to 10, how likely are you to recommend WD Bearings to a colleague, friend, or industry peer?

* What is the main reason for the score you gave above?

* C1. WD demonstrates reliable performance and professional conduct as a long-term partner.

* C2. WD supports our business objectives through consistent, accountable execution.

* C3. The WD brand strengthens our market positioning.

* C4. WD communicates clearly and effectively with our management and decision-makers.

* C5. WD helps reduce supplier risk and contributes to supply chain stability.

* C6. WD contributes to improved uptime, operational reliability, and cost control.

* C7. WD is a supplier we trust and want to continue working with long term.

C8. What actions could WD take to strengthen its value to your business over the long term?

* C1. WD provides clear, transparent, and easy-to-understand quotations.

* C2. WD pricing reflects the product’s performance, quality, and service level.

* C3. WD offers good value compared to product quality and available market alternatives.

* C4. WD meets agreed-upon delivery lead times and maintains a reliable supply.

* C5. WD communicates clearly regarding lead times, order status, and any necessary changes.

* C6. WD responds quickly to RFQs, order processing, order changes, and purchasing-related questions.

* C7. WD resolves order issues, shortages, and claims in a timely and effective manner.

C8. How could WD improve to better support your purchasing and planning activities?

* C1. WD bearings meet our technical specifications and application requirements.

* C2. WD product quality meets or exceeds our quality expectations.

* C3. WD bearing service life meets or exceeds expectations for the intended application.

* C4. WD provides effective technical support and responsive problem-solving assistance.

* C5. WD demonstrates strong application knowledge and engineering expertise.

* C6. WD provides clear, concise and useful technical documentation, product data, and support resources.

* C7. WD products compare favorably with other brands we have used.

C8. What technical or product improvements would you most like to see from WD?

D1. Compared with other suppliers, in what areas does WD perform best?

D2. How can WD better support you in achieving your performance goals for 2026?

D3. What could WD do to strengthen our relationship as a long-term partner and solution provider?

D4. To what extent are WD’s products and services adding value and helping you address your business challenges?

D5. Please share any additional comments, requests, or feedback about WD and your representative.

D6. Additional comments or suggestions

Submission successful!

A1 *

Company Name：

*

Please select the option that best describes your role:

A3 *

Your Name：

A4 *

Your Email：

*

On a scale of 0 to 10, how likely are you to recommend WD Bearings to a colleague, friend, or industry peer?

*

What is the main reason for the score you gave above?

*

C1. WD demonstrates reliable performance and professional conduct as a long-term partner.

*

C2. WD supports our business objectives through consistent, accountable execution.

*

C3. The WD brand strengthens our market positioning.

*

C4. WD communicates clearly and effectively with our management and decision-makers.

*

C5. WD helps reduce supplier risk and contributes to supply chain stability.

*

C6. WD contributes to improved uptime, operational reliability, and cost control.

*

C7. WD is a supplier we trust and want to continue working with long term.

*

C1. WD provides clear, transparent, and easy-to-understand quotations.

*

C2. WD pricing reflects the product’s performance, quality, and service level.

*

C3. WD offers good value compared to product quality and available market alternatives.

*

C4. WD meets agreed-upon delivery lead times and maintains a reliable supply.

*

C5. WD communicates clearly regarding lead times, order status, and any necessary changes.

*

C6. WD responds quickly to RFQs, order processing, order changes, and purchasing-related questions.

*

C7. WD resolves order issues, shortages, and claims in a timely and effective manner.

*

C1. WD bearings meet our technical specifications and application requirements.

*

C2. WD product quality meets or exceeds our quality expectations.

*

C3. WD bearing service life meets or exceeds expectations for the intended application.

*

C4. WD provides effective technical support and responsive problem-solving assistance.

*

C5. WD demonstrates strong application knowledge and engineering expertise.

*

C6. WD provides clear, concise and useful technical documentation, product data, and support resources.

*

C7. WD products compare favorably with other brands we have used.